General Terms & Rental Conditions

Clear, transparent, and fair policies designed for your total peace of mind in Morocco.

✨ 0 DH Deposit — No Deposit 👤 21 Years Minimum 🪪 License 2+ Years Comprehensive Included
01

Driver Requirements & Mandatory Documents

  • The primary driver and any additional authorized drivers must be at least 21 years old.
  • Hold a valid national or international driving license issued at least 2 years prior to the rental date.
  • Original documents must be presented at vehicle pickup: valid driving license, passport or national ID card, and proof of residence if applicable.
  • A secondary driver can be registered on the agreement free of charge upon presenting their original documents.
02

Booking, Rates & Payment

  • Displayed rental prices include comprehensive collision damage insurance (with excess), free airport delivery, and VAT.
  • Rates are locked and guaranteed once your reservation is confirmed by our customer support team.
  • Accepted payment methods: major credit/debit cards (Visa, Mastercard, CMI), bank transfer, or cash upon vehicle pickup.
  • Billing is based on a 4-day minimum package. Short stays (1, 2, or 3 days) are fully welcomed and billed based on the standard 4-day package.
03

Exclusive Privilege: 0 DH Deposit (Zero Deposit / No Deposit Car Rental)

  • Hilaliens Car operates on total mutual trust: NO security deposit is required to rent our vehicles (0 DH / 0 € Deposit).
  • No credit card holds or pre-authorizations are placed on your card during key handover.
  • No cash deposit is withheld, giving you complete financial freedom during your stay in Morocco.
  • Comprehensive insurance coverage with 24/7 roadside assistance is included without locking up your funds.
04

Pickup & Return Locations

  • Free 24/7 pickup & return at Casablanca Mohammed V International Airport (Terminals 1 & 2) with personalized meet & greet.
  • Pickup and drop-off also available at our city center branch (Boulevard Mohammed V) or Maârif district.
  • A detailed check-in inspection sheet with time-stamped photos is signed at both pickup and return.
  • Fuel policy: vehicles are supplied with a designated fuel level and must be returned with the same amount (Same-to-Same policy).
05

Insurance Coverage & Roadside Assistance

  • All vehicles include comprehensive cover against civil liability, theft, fire, and collision damages with standard deductible.
  • 24/7 nationwide roadside assistance and breakdown towing is included across Morocco.
  • In the event of an incident, the renter must submit an official police/gendarmerie report and notify Hilaliens Car within 24 hours.
  • Exclusions: driving under the influence of alcohol or narcotics, tyre and underbody damages caused by off-road driving.
06

Vehicle Usage & Restrictions

  • The renter agrees to operate the vehicle responsibly and in accordance with Moroccan traffic regulations.
  • Vehicles are strictly restricted to the territory of the Kingdom of Morocco. International border crossing is strictly prohibited.
  • Subletting the vehicle, participating in motor rallies, or transporting passengers for commercial hire is prohibited.
  • Driving on unpaved trails or rough tracks is prohibited for economy sedans (permitted only for appropriate 4x4 SUVs).
07

Cancellation & Modifications

  • 100% free cancellation up to 48 hours prior to the scheduled pickup time.
  • To modify pickup times, dates, or locations, contact our team via WhatsApp without modification penalties.
  • Early vehicle return initiated by the customer is non-refundable for unused rental days.
08

Governing Law & Jurisdiction

  • This rental contract is governed by and construed in accordance with the laws of the Kingdom of Morocco.
  • Any dispute shall be subject to the exclusive jurisdiction of the competent courts of Casablanca.

Have a specific question about our terms?

Our team is available 24/7 to advise and tailor conditions to your specific itinerary in Morocco.

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